https://joojskin.com/pages/faqs

JOOJ HELP CENTRE

JOOJ FAQS

JOOJ SKIN MASK :

  • Refines Pores
  • Detoxifys Skin
  • Brightens & Tightens
  • Collagen Boosting

Everybodys skin is unique, Jooj Clay Mask is fabulous for all skin types, whatever you need it will deliver!

For sensitive skin we recommend you use the mask up twice a week.

For combination or oily skin we recommend you to use the mask 3 times a week.

Absolutely! Our JOOJ Clay Mask contains organic and all natural ingredients. No nasties of any kind. 

However if this is your first JOOJ experience, we recommend you take a look at the ingredients to see if you are allergic to anything on the list. Then test the mask on the inside of your elbow, to see how your skin reacts. If you have any irritation, please discontinue use. 

 Your skin may turn a little red after you rinse it off. This means the active ingredients did their job. The redness will disappear within 30 minutes.

JOOJ Clay Mask, uses an awesome combination of the finest Pink French Clay, Australian Organic Bentonite Clay and super silky Kaolin Clay. As you may well know, natural clays have the fantastic superpowers of drawing all dirt and toxins from the skin. Therefore with your first JOOJ use, you may find your skin breaks out, but don't panic, this is a sign that your skin is having a major detox and that JOOJ clay mask is doing it's job.

After your first use, this will not happen again and you will be well on the way to complexion perfection!


Wow! that's fabulous news, congrats! Yes, you can use JOOJ Clay Mask while you are pregnant. All our ingredients are 100% natural and safe to use on your skin whilst you are expecting. No nasties or chemicals whatsoever. If you have any concerns, please consult your GP. 

Completely! We use 3 different clays in our mask. Superior Pink French Clay, soothing Kaolin Clay, and super powerful clay Australian Bentonite.

Bentonite Clay is the worlds most detoxifying clay and draws toxins and dirt from your pores in minutes! The tingle you will feel is the super power of Bentonite clay doing its job. You may also experience a little redness after washing off, this is also completely ok, it will subside.

For best results, remove using the JOOJ reusable make up remover pad and lukewarm water. Wait 15 minutes to allow skin to breathe, then apply your favourite moisturiser, to ensure your skin stays hydrated.

 



JOOJ Clay Mask is a waterless powder formulation, therefore contains NO additives or preservatives and naturally supercharged and 3x more concentrated than some popular premixed brands on the market.

Simply mix 2 tsps. of JOOJ Clay Mask with 2 tsps. of water... this activates the live ingredients, making your mask pure and fresh everytime ..... NO STALE FACEMASKS HERE! 

Our Application Spatula is great for mixing and gives fast, easy application of your mask. Using the spatula is far more hygienic than fingers, as fingers contain a lot of bacteria and that's the last thing you want in your facemask.

Once applied leave for 10 minutes as this is all you need to see results. 

To Remove: Remember the skin on your face and neck is delicate, so don’t rub or scrub. Simply wet your JOOJ Face Mask remover with lukewarm water and gently wipe off your mask. The super soft microfibers on our remover pad hold onto the clay mask, removing it effortlessly, making sure your face is fresh and clean.


Yes, JOOJ Clay Mask is completely Vegan and 100% cruelty free! We do not, or ever would we test our product or raw materials on animals. We love our furry friends and have great respect for them!

Yes! Free standard shipping for all Aussie & UK Customers!

If you want your JOOJ purchase like yesterday!....we offer Express Post options at the checkout.

** Due to the current Covid situation, shipments may experience some delays, please be rest assured your order will still be delivered to you as quickly as possible.**

We use Australia Post to deliver our parcels to AUS.

Shipping within AUS takes between 2-7 business days.

We use Royal Mail to deliver our parcels to UK

Shipping within UK takes between 2-7 business days

To all other countries, please allow approx 15 business days. Once your parcel arrives in your country, it will be handed over to your shipping services. 


Once your order has been processed, unfortunately we cannot change the address. Please ensure you triple check your details when making your order. If you have changed your mind about your order, you will have to wait for it to get to you and then you can return your order back to us, at your expense, for a refund. Also please note, there will be $10 from the refund amount to cover the initial postal cost.

We accept  all Major Debit/Credit Cards, VISA, MasterCard. We also accept Paypal &  Afterpay.

Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly instalments. When you click the Afterpay Option as your payment method, you will be redirected to Afterpay to complete your purchase.

  1. Easy Sign-Up: Just select "Afterpay" as your form of payment at checkout on orders of $35-$1000. All you need is a debit or credit card (Visa or Mastercard).
  2. Instant Approval Decision & Shipment: No long forms to fill out; you’ll receive an instant approval decision! Your order will be shipped as normal.
  3. Nothing Extra To Pay: No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.
 

Afterpay is only available to customers with AU and US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

PayPal is an online financial service that allows you to pay for items using a secure internet account. You simply add your bank account, credit card or debit card details and whenever you pay using PayPal, you can choose which of your cards or accounts it pays with.

To pay using PayPal, select the option as below. You will be redirected to PayPal to complete your purchase.

Forever Australian!

Our headquarters are in stunning Perth, Australia.

JOOJ Clay Mask is manufactured right here in Perth too! We hold stock in Australia, US and the UK.  So you may see different shipping times according to where you live. It all depends on our delivery partners time schedules.


JOOJ Clay Mask contains a truly multi-cultural array of ingredients! Indulge your face, with our superfine French Pink Clay, mined in the South of France, fused with Australian Organic Kaolin and Bentonite Clay, with a twist of Barbadian Wild Cherry harvested from the beautiful Caribbean, and of course lets not forget about the Coconuts!  Yes the Coconuts! All the way from the stunning shores of Thailand. 


Absolutely not! JOOJ Clay Mask is 100% natural, cruelty free, vegan and waterless. Waterless simply means that there is absolutely no preservatives, emulsifiers or chemicals of any kind. Our powdered mask formula is 3 x more potent than pre mixed brands. Once you activate JOOJ Clay Mask with water you are guaranteed a clean, fresh, pure invigorating experience.

Absolutely! if you are happy, we are happy! We offer a 30 Day Money Back Guarantee.

If you are not satisfied with the difference JOOJ Clay Mask has made to your skin after using it as suggested, please let our customer service team know and they will provide you with instructions and an address to return the product. Please note that return postage cost is the responsibility of the customer. Once received, we will issue a full refund to your payment method, minus the initial shipping cost.

You have 30 days from the date of purchase to qualify for the Money Back Guarantee.


Promotional periods happen from time to time, unfortunately if you have purchased outside of one of theses promotions, we cannot honour the discounted price, as this would be unfair to our customers who specifically wait for promotions.We’re so sorry for any inconvenience, and we appreciate your understanding!

If you have received incorrect, or faulty items, we may cover the cost of return with a pre-paid label.

Other than that, return shipping is wholly at the expense of the customer.

Sorry to hear you have received a faulty product, we will sort that out for you as soon as we can!

Please contact our JOOJ Customer Service Team here. 

Please provide your Name and Order Number so we can find your order easily in our system and we will reply accordingly.

All faulty items must be reported within 14 days of receipt.

We are sorry you received the wrong product. Please contact our JOOJ Customer Service Team and they will double check your order and look into this for you. 

Please provide us with your name and order number, a photo of the wrong product you received.

All order issues must be reported within 14 days of delivery. The team will get back to you as soon as possible.

Please take note that once the order has been placed we're unable to cancel or modify the order. All sales are final.

Please contact the JOOJ Customer Service Team for further assistance in returning your item once received.


** All returns are wholly at the expense of the customer**

If you realise you have have entered the wrong shipping address, if you contact us within the first 2 hours of purchase,  you may be lucky enough for us to change it before your order is processed.

Unfortunately if your order has been processed, there is nothing we can do and we do not take responsibility, for the whereabouts of any items due to the wrong address being entered by customers.

We process orders on weekdays only, we are closed on the weekend and Public Holidays.

Therefore, for example, if you order on a Friday, your order will be processed the next working business day, i.e. Monday.

Yes. You will receive order confirmation, immediately after purchase and shipping notification within 1-2 days of purchase.

We are an Australian Company and typically use Auspost or Sendle for our deliveries.

Your Shipping notification will contain your tracking number for the courier used.